No, submitting a request form is absolutely not binding. Once you submit the form, we will reach out to you with all the necessary details and information about our services. You will then have the opportunity to review everything carefully, ask any additional questions, and decide if you wish to proceed with placing an order. The final decision is entirely up to you, and there's no obligation to move forward unless you’re completely satisfied.
The basic price is determined based on our price list and the details provided in your request form. If you have any additional requirements or special requests, you will always receive a full and transparent quote in response to your submission. This way, you will know the complete cost upfront before making any final decision.
You can cancel your reservation free of charge up to 24 hours in advance if departing from Prague, or 48 hours in advance if departing from outside the Czech Republic. However, we always strive to accommodate our customers, even outside these conditions, so please don't hesitate to contact us if you need to cancel or modify your reservation, and we’ll do our best to find a solution.
If you have additional luggage, require a wheelchair, are traveling with a pet, need a child seat, or have any other special requests, please let us know in your request form. We will make the necessary arrangements to ensure your trip is as comfortable and smooth as possible. If you’re unsure or have any concerns, feel free to reach out to us directly, and we’ll do our best to accommodate your needs
We prefer payment by card in advance, or cash to the driver. You can pay in euros, dollars, or Czech crowns. If paying cash isn't convenient, you can also pay by card directly to the driver.
If your flight is delayed, don’t worry—we monitor flight statuses in real time. Your driver will be informed of any delays and will adjust the pickup time accordingly. There are no extra charges for reasonable delays, and we will ensure that your ride is waiting for you when you arrive.
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